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Use this form to report utility issues that need our attention if you are not currently a City of Gastonia utility customer, or your concerns are not specifically related to your account. For questions or service requests related to your City of Gastonia account such as billing history, payments, or disconnection/transfer of current utility services, please use the Account Registration page to enroll in online Customer Self Service (CSS). Once enrolled, options are available to view account activity, sign up for other services such as bank draft, budget billing or e-bill, or place service requests for stopping or transferring your utility services.